How do I set up the incoming filter of EuropeanMX for my domain?

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In our FAQ article "How do I create a domain in EuropeanMX?" you can find instructions on how to create your domain in EuropeanMX. 

In step 2, your domain was set up in our filter system. In order for incoming e-mails to reach our system first, the MX records of your domain must be adjusted. To do this, please log into your account with your domain provider and enter the following MX-records:

Global (recommended)

10 mx1.europeanmx.eu.
20 mx2.europeanmx.eu.
30 mx3.europeanmx.eu.
40 mx4.europeanmx.eu.

For redundancy reasons we recommend using our global data sets.

European Union

10 eu.mx1.europeanmx.eu.
20 eu.mx2.europeanmx.eu.
30 eu.mx3.europeanmx.eu.
40 eu.mx4.europeanmx.eu.

The numbers 10 - 40 represent the respective priority. Please pay attention to the dots at the end of the entries, which may be required depending on the provider. 

These 4 entries should be the only ones of type MX, others should be deleted if necessary. It is best to make a note of the original MX entries so that you can restore them later. If you have problems entering the MX entries, please contact your provider.

If the destination route is set up correctly and the MX records are recognized by our system, all incoming messages are checked by our filter and transferred to your mail server. You can find more information in our FAQ article "What are MX records and which ones should be used for incoming filtering?".

To fine-tune the settings for your domain, please log into the Admin Panel (FAQ article "How can I log in to the Admin-Panel (web interface of the filter)?"). Below we have compiled a list of the most important menu items or functions for you:

General

• Mailboxes configuration: In the tab Configuration, you can specify whether the filter should check whether the recipient actually exists on the target server with an SMTP callout or whether the filter should not perform a check and you want to specify the recipients manually in the Mailboxes tab. If you want to define the recipients manually, please activate the checkbox Only accept email to your defined mailboxes. 
  You can then enter the individual email addresses in the Mailboxes tab and activate or deactivate the respective automated functions individually. You can find further information in the FAQ article "What settings can I make with regard to my mailboxes?".

Reporting

• Email Scout Reports - Incoming: Lists all incoming email scout reports that you have set up for your domain. To set up a scout report, go to Incomging > Logs and create the desired search rules. Execute the search and then click on the button Email this search. A window now opens in which you can specify the subject, interval, sender and recipient of the report. A description of how to create an Email Scout report can be found in our FAQ article "How can I create Email Scout reports and have them sent to me?".
• Email Scout Reports - Outgoing: Lists all outgoing message scout reports that you have set up for your domain. To set up a scout report, go to Outgoing > Logs and create the desired search rules. Execute the search and then click on the button Email this search. A window now opens in which you can specify the subject, interval, sender and recipient of the report. A description of how to create an Email Scout report can be found in our FAQ article "How can I create Email Scout reports and have them sent to me?".
• Protection reports (obsolete): Here you can manage the regular reports that inform your users about blocked messages. More detailed information can be found in our FAQ entry "How can I be informed about blocked incoming messages?".
  
  
  The protection reports will be obsolete in the near future. Please switch to the Email Scout reports as soon as possible and use them for all future reports.

Incoming

• Logs: The log search allows you to search the log files of the EuropeanMX filter for your domain. This is particularly helpful if, for example, a message has been blocked by the filter that is not actually spam. In the log search, you then have the option of searching for the blocked message and releasing it using the option Release from quarantine and train in the drop-down menu. This function transfers the mail to our training server, where the message is analyzed and the filter algorithm is adjusted. This reduces the likelihood of a similar message being blocked again. You can find more information in our FAQ article "How to get an overview of the blocked messages?".
• Spam quarantine: The quarantine contains all messages that have been classified as spam by the filter. Here you also have the option to release and train a message or to whitelist the address. At the same time, you can also blacklist the sender of a message. You can find more information about quarantine in our FAQ article "What does quarantine mean and how can I access it?".
• Destinations: Here you can specify the target server (host name or IP of your mail server) to which we should deliver the valid messages.
• Domain statistics: In this view, you can see the traffic used for all your incoming messages (legitimate, spam, etc.).
• Train messages: This menu item allows you to train messages that were incorrectly detected by the filter. Training can be used both for messages that were not detected as spam and for messages that were incorrectly treated as spam. Through this feature, the incorrectly detected email is forwarded to our training server, where the message is analyzed and the filter's algorithm is adjusted.

Incoming - protection settings

• Recipient allow list: Here you can add your domain's mailboxes to the allow list. This means that all emails, regardless of whether they are spam or not, are delivered to this mailbox and are not checked by the filter. This represents a security risk, as messages containing malware (viruses, Trojans, etc.) are also forwarded to this address.
• Recipient block list: Here you can put certain mailboxes of your domain on a block list. This means that all messages sent to this mailbox will be rejected/blocked by the filter.
• Sender allow list: Here you can add a sender to the allow list. This means that all messages, regardless of whether they are spam or not, will be delivered from this address to the corresponding mailbox of your domain. This represents a security risk, as messages from this address that may contain malware (viruses, Trojans, etc.) are also delivered to the corresponding mailbox.
• Sender block list: Here you can block certain email addresses or domains, so that all messages from this address/domain will be rejected.
• Allow list filtering rules: Here you can define your own filter rules for the allow list. Messages that match these rules are automatically recognized as valid and delivered to the target server. Detailed information and case studies can be found in our FAQ "Are there any examples of how the rules for the block and allow list can be designed?".
• Block list filtering rules: Here you can define your own filter rules for the blocking list. Messages that match these rules are automatically recognized as not valid and are getting rejected by the filter. Detailed information and case studies can be found in our FAQ "Are there any examples of how the rules for the block and allow list can be designed?".
• Filter settings: Here you can define how strongly the filter should control incoming messages. The default quarantine threshold is 0.9, which allows the filter to filter out most spam messages without rejecting valid messages. Above the threshold settings, you can disable SPF scanning for specific domains or IPs. You can find more information about "SPF" and "Treshold value" in our FAQ article "What is an SPF entry and how do I have to designed?" and "What does score and threshold mean? How are they calculated?".
• Attachment restrictions: In this view, you can specify what type of files you want to allow. Select the file extensions you want to block in the future. More informations can be found in our FAQ article "Can I block dangerous/unwanted file extensions?".
• Email size restriction: Here you can specify the maximum size of an email and what should happen to the message if it is exceeded.

Outgoing (only visible if outgoing filter is activated!)

• Logs: With the log search you have the possibility to search the log files of the EuropeanMX filter for your domain. This is especially useful if, for example, a message has been blocked by the outgoing filter that does not actually constitute spam. To release a blocked messages, please contact our support.
• Manage users: Here you can define the outgoing users you can use to send your outgoing messages. Further information can be found in our FAQ article "How do I set up the outbound filter of EuropeanMX for my domain?".
• Settings: Here you can specify an address to which our ARF reports are sent. You can find more information in our FAQ article "What is an ARF report? How can I set it up? Why do I receive such messages?".
• Domain statistics: In this view you can see the used traffic for your outgoing messages.
• DKIM: Under this menu item, you can generate a key pair for DKIM, which is used to sign your outgoing messages. You can find more information on DKIM and how to set it up in our FQ article "What is DKIM and why should I use it?".

Outgoing - Protection settings (only visible if outgoing filter is activated!)

• Sender block list: Here you can define specific senders who are not allowed to send a message.
• Block list filtering rules: Under this menu item you can define your own filter rules for the blocklist. Messages that match these rules are automatically recognized as not valid and rejected by the filter. Detailed information and case studies can be found in our FAQ "Are there any examples of how the rules for the block and allow list can be designed?".

Archiving (only visible if archiving is activated!)

• Search - incoming: Here you can search for archived, incoming messages. You can find more information in our FAQ article "How can I search for archived messages?".
• Search - outgoing: Here you can search for archived, outbound messages. You can find more information in our FAQ article "How can I search for archived messages?".
• Settings: In this view you can set what EuropeanMX should archive for you and whether older messages should expire. After activation you have the possibility to define the number of days in which the messages should still be available to you. You can find more information in our FAQ article "How can I make the settings for archiving and what options are available?".
• Export: If you also want to save the archive externally, you can create and download a .zip file here.