The Certificate Signing Request, or CSR for short, contains important information such as the host name to be protected or the key length and is normally generated directly on your server together with the PrivateKey. You need the CSR to initiate the order on our website and the PrivateKey to install the certificate on your web server after it has been issued. Never pass the PrivateKey on to third parties, as this could otherwise represent a security risk for visitors to your website. If you are unable to generate the CSR yourself, you can also use the CSR generator on our website.
If you use an IIS, the CSR must be generated on your server. Otherwise, the IIS will not accept the certificate during installation and the certificate will have to be reissued.
You can easily and conveniently place the order on our website. In doing so, specify the CSR generated previously and select the desired validation method. You can choose between three methods for validating a domain-validated certificate:
After placing your order, you will receive an order confirmation and an e-mail with instructions on how to confirm your domain ownership.
In addition to domain validation, the ordering organization is also validated when ordering a EuropeanSSL Premium Certificate. This is done on the basis of the following documents and information:
Please send one of the following documents for manual validation of your order to EuropeanSSL:
Please note: The contact details and information mentioned in your drivers licence or business registration needs to be identical to the data you placed in your order and which you setup in the WHOIS of the domain name. In case the data is not identical, additional documents will be necessary, which are:
For the telephone validation we need the following information from you:
Global - https://www.dandb.com/
Global - https://www.hoovers.com/
German / Global - https://www.upik.de
Austria Only - https://www.herold.at
German / Austria - https://www.unternehmensverzeichnis.org
Europe - https://www.bisnode.com/
Spain - https://empresas.informa.es/
Europe - https://www.bvdinfo.com/en-gb/home
Europe - https://www.creditsafe.nl
Germany Business credit and commercial information only - https://www.firmenwissen.de/index.html
France only - https://www.aef.cci.fr/
UK Only - https://www.duedil.com
Sweden - https://www.allabolag.se
Japan - https://cnet.tdb.ne.jp/cnet/ta111p01/ta111pInit.do
Greek - https://cnet.tdb.ne.jp/cnet/ta111p01/ta111pInit.do
Russian - https://www.spark-interfax.ru/promo/en/sources
The phone number must be entered exactly the same in one of the online registers.
As part of the telephone validation, the contact person receives an e-mail from us with the subject "EuropeanSSL Callback Request". This e-mail contains a link and an "email verification code". This will trigger an automated callback. In the telephone call, a "callback verification code" is then specified, which must be entered on the prevoiusly mentioned website. Once these steps have been completed, the certificate will be issued.
Please send all documents, forms and other information over FAX, postal Service or email to:
EuropeanSSL
c/o EUNETIC GmbH
Draisstraße 1
DE-76448 Durmersheim
Fax: +49 7245 919 585
E-Mail: docs@europeanssl.eu
The specified contact person will receive an e-mail containing all the validated information. This must then be confirmed.
After confirmation of the domain ownership and the data of your organization, the certificate will be issued and sent to the e-mail address stored in your account. The message contains a zip file containing the actual certificate (.crt) as well as all required root and intermediates (.ca).
If you have any questions or problems with the order or validation process, please do not hesitate to contact our support.