What is HAM? How can I report HAM messages?

HAM emails are legitimate, wanted and useful emails that are not spam (junk) emails. The term "HAM" is often used to emphasize the difference between unwanted emails (spam) and wanted emails (HAM). In contrast, spam emails are unwanted bulk emails that often have fraudulent or irrelevant content and are usually sent without the consent of the recipient.

If it should happen that a message has been undesirably blocked, you can report it as non-spam (HAM). For this purpose, we have included a "Report non-spam" function in our filter, which you can use to report messages in EML or MSG format. The messages are then used to train our filter and further improve spam detection.

You have 2 options to report a non-spam message to us:

Variant 1: Reporting via Admin-Panel

In our web interface you can upload an EML file under Incoming/Non-Spam-Report. Unfortunately, you cannot upload any messages from Outlook (MSG files) at this point. At present, only files in EML format work. Normally, you can also release the message directly via quarantine and train the filter.

Variant 2: Forwarding as attachment via mail client

Another way to report spam is to send us the message as an attachment to our address notspam@europeanmx.eu It is important to note that the corresponding message may only be forwarded as an attachment. Otherwise, the report cannot be processed by the server. Unfortunately, it is not possible to open a new message and add the spam message as an attachment by dragging and dropping, since in most cases the important header of the message is changed or damaged. Please mark the message for forwarding, right-click on it and select "Forward as attachment".